前几天收到了信用卡 扣款4.99美元的短信通知，我当时还以为是paypal账户被盗用了，后来一查原来是Godaddy 搞的鬼。原来使用godaddy优惠码购买的域名，会隐藏附加一个“WebSite Tonight”服务，每个月扣4.99美元，而且很多童鞋也有同样遭遇。顿时火冒三丈，不过还是先把这个可恶的“WebSite Tonight”服务给停掉了。步骤如下：
1.打开账户控制面板—-My Products——-WebSite Tonight，
2.点开以后会看到以下界面：
3.选中New Account前面打勾勾，点击Cancel Account 按钮，然后点击右面的绿色Save Changes 按钮，即可取消website tonight的自动扣款。
停掉之后，联系客服退款。Godaddy网站首页右上角有一个“24/7 support”客户链接，由于英语口语不佳，所以没想去打那个客服电话，于是想通过在线提交“Create a Support Ticket”来解决。注意在“Product:*”那一项里选择“Website Tonight”服务。然后书写你的投诉内容就可以了。
我当时联系过程是第一个ticket
Hi,
Just now I got a message that Godaddy deduct $4.99 from my paypal account. But I havent use the “WebSite Tonight Economy” service ,I just registed five domains. I dont need this service nowadays.
So I want to callcel ‘WebSite Tonight Economy’ account. And I want refund my money.
Thank you very much! I will continue to support Godaddy.But just let me know the service information.
结果，回复邮件里只是提到了删除了“website tonight”的事儿。继续ticket
Hi,
Just now I got a message that Godaddy deduct $4.99 from my paypal account. But I havent use the “WebSite Tonight Economy” service ,I just registed five domains. I dont need this service nowadays.
So I want to callcel ‘WebSite Tonight Economy’ account. And I want refund my money.
Thank you very much! I will continue to support Godaddy.But just let me know the service information.
结果，服了他了，还是没有退款的信息，逼我继续ticket
Hi,
Happy New Year!
Yesterday, I send a information about WebSite Tonight Economy” service.But I just got a email notice:’This notice is to inform you that the items listed below have been deleted from your *** account’.
First thank you for you help,But I want Godaddy refund my money $4.99 back to my paypal account. I wouldnt like to pay money for any service which I havent used one minute.
I hope you can do it asap.Thank you!
这次，终于有回应了。
Dear myname,
Thank you for contacting Online Support.
We would be happy to request a refund for your order. However, we will need you to first cancel the item(s) in question within 30days of the purchase or renewal date. Once canceled, please reply to this email and we will submit your refund request.
Please note: Cancellation and refund of certain services will also cancel any free services associated with it. …..
Once logged in, follow the steps below to cancel:
• Select ‘Payments and Renewing Items’ from the ‘My Renewals & Upgrades’ menu.
• Check the box next to the item(s) you would like to cancel and click on the ‘Cancel Item’ button.
• Select ‘Cancel Now’ in the menu that appears to the right.
• Click on ‘Save Changes’.
大意是，他们愿意退款，但要登陆账户到某个菜单下把“Payments adn Renewing Items”里的一些项删除。结果我看了一下，没什么要删除的，所以直接回复他们我已经取消掉了，很快就回应：
Dear myname,
I have requested that a refund be applied to your account as per your request. As some of our services are non-refundable, the request must be reviewed and approved by our billing department. Please allow 48 hours for my request to be processed and for the credit to appear in the order history of your account, if approved.
Once the credit appears in your account, please allow 5-7 business days to see the funds applied to the associated payment method. If we are not able to process a refund for this service you will be contacted. Thank you for your patience and understanding in this matter.
大意是，客服已经帮我申请了退款，但是还需要其他部门审核通过，需要一些时间，希望我耐心等待。我估计也是客服只管接待，他们没有权利直接退款给你的，肯定要走一下其他流程。不过还好，一天之后终于收到了退款邮件。
GoDaddy.com has received a refund request for the following items:
QTYITEMPRICE-1WebSite Tonight Economy – 5 Page Web Site – Renewal – Monthly (recurring)Length: 1.000 Month(s)($4.99) Subtotal: ($4.99)Shipping & Handling: $0.00Tax: $0.00Total: ($4.99)之后paypal账户也收到了Godaddy的退款，终于长舒了一口气。
看来以后购买Godaddy的服务要小心了，一不留神就会被宰到。如果不小心被宰到了，想申请还款的话，尽量据理力争，还是有机会得到退款的。Good luck！
最新评论